Support & Contact

Contact details

This page sets out how to reach Cobalt Gaming Ltd., the operator of the website hadesbets.bet. Written enquiries may be sent to the email or postal address below.

• Email: [email protected]
• Address: Handelskade 24, Unit 6, Willemstad, Curaçao

Support

Our customer service team handles enquiries about accounts, payments, the use of the website and our terms and conditions. The fastest way to reach the team is live chat, available 24/7 on the site; enquiries can also be sent to the email address given above.

To help us deal with your request efficiently, please include the following in your message:

• the email address or username linked to your account;
• a clear description of your question or concern;
• any relevant details, such as dates, transaction references or screenshots.

For the security of your account, we may ask you to confirm your identity before we discuss account details or act on a request. We will never ask you to disclose your password by email.

Response standards:

• Enquiries are handled in the order in which they are received.
• We aim to acknowledge and answer each enquiry within a reasonable time.
• Some matters, such as payment checks or account reviews, require further examination and may take longer to resolve. In such cases, we will tell you what is happening and, where necessary, ask you for additional information.

If you are not satisfied with our reply, you may write to us again at the same email address, state that you wish to make a complaint and explain the reasons. We will review the matter and send you a written response.