Our Story
Cobalt Gaming Ltd. is an international provider of digital gaming services. This page sets out the purpose of the company, the principles that guide its conduct and the characteristics of its operations.
Our Mission
Our mission is to provide digital gaming services in a lawful, orderly and responsible manner. We aim to offer these services only where the applicable laws and licensing requirements permit, and to meet the obligations that come with them.
In pursuing this mission, we seek to:
- provide gaming services in line with the rules that apply in each place where we operate;
- give customers clear and accurate information about our services and their terms of use;
- promote responsible participation and support customers who wish to limit or stop their activity; and
- handle customer information and funds with care.
What We Believe
Regulatory compliance
We believe that a gaming business must operate within the law. We therefore treat compliance with applicable legislation, licence conditions and regulatory guidance as a basic duty, and we expect our staff and partners to act accordingly.
Operational integrity
We believe that customers and partners are entitled to fair and honest dealings. We aim to apply clear internal rules, keep accurate records and address errors or complaints promptly and fairly. We also expect those who work for us to avoid conflicts of interest and to report any concerns about misconduct.
Technological infrastructure
We believe that reliable and secure systems are essential to a trustworthy gaming service. We aim to maintain systems that protect personal data, keep transactions accurate and keep our services available. We review these systems regularly so that they remain suitable for their purpose.
What Makes Us Different
Cobalt Gaming Ltd. is distinguished by the following features of its operations:
- International scope. We provide services across more than one jurisdiction, and we take account of the legal and regulatory differences between them.
- Focus on digital services. Our activities are concentrated on gaming services delivered online, and our organisation and systems are built around that focus.
- Emphasis on compliance. We treat legal and regulatory requirements as a central part of how we plan and carry out our work, not as a separate task.
- Attention to responsible conduct. We give weight to customer protection and to clear, understandable terms and information.